Refund policy

RETURN AND REFUND POLICY

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached and in the original packaging.

How to Initiate a Return

To start a return, please contact us at [your email address]. Once your return is approved, we'll send you instructions on how and where to send your package.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or we sent the wrong item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact us to arrange an exchange.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Questions

If you have any questions about our return policy, please contact us at granereproducts@gmail.com